Privacy Policy
Effective July 1, 2020

Your privacy is important to us. This Privacy Statement describes the types of information that the owner of, Complex System Solutions GmbH (“We” or “Our”) collect from and about you when you visit our website and use our services available at the site.

It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Statement also explains how We may use and disclose such information, as well as your ability to control certain uses of it. By using this Site, you agree to the data collection, use, disclosure and storage practices described in this Privacy Statement.


In the European Economic Area, this information is considered personal data under applicable data protection laws.

We collect information about you in a range of forms, including personal information, when you choose to provide it to us. Personal information (or personal data) means information about an individual from which that person can be identified. It does not include personal information where the identity has been removed (anonymous personal information). This may include when you request information from us, purchase a product, sign up for newsletters or our email lists, use our Services, or otherwise contact us.

Information you Provide to Us

The information we collect may include your name, address, email address, telephone number, mobile telephone number, geolocation information, user name and credit/debit card number or other financial information. You may be required to provide certain information when purchasing from our Stock Library.

Information We Automatically Collect and Cookie Policy

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Services or interact with our emails and online or mobile advertisements. For example, we may automatically collect certain non-personal information from you such as your mobile device identifier or MAC address, browser type, operating system, device model, software version, Internet Protocol (“IP”) address, mobile or ISP carrier information, and the domain name from which you accessed the Services. We also may collect information about your use of the Services including the date and time you access the Services, the areas or pages of the Services that you visit, the amount of time you spend using the Services, the number of times you return, whether you open forward or click-through emails and ads, and other usage data. For more information on our use of cookies, please review our Cookie Policy below.

Combination of Information

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our site to help us tailor our communications to you and to improve our Services.


We may use the information we collect from and about you to:
• Fulfill your order (including processing payment);
• Send you an order confirmation;
• Send you requested product or service information;
• Send product updates or license information;
• Respond to customer service requests;
• (With your consent), send you a newsletter and marketing communications;
• Respond to your questions and concerns;
• Improve our Web site and marketing efforts;
• Conduct research and analysis;
• Comply with applicable laws, lawful requests and legal process, including to respond to requests from public and government authorities;
• Enforce this privacy statement; and
• Protect our rights, privacy, safety or property, and/or that of you or others.
• Develop new programs, products or services
• Protect the security or integrity of the Services and our business; and
• As described to you at the point of data collection.

Personal Information We Do Not Collect

We do not collect any sensitive personal information (aka, if you are based in the European Union, Special Categories of Personal Data) about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric information).


We may share the information we collect from and about you:

(1) to our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us;
(2) as necessary if we believe that there has been a violation of Our Terms of Use, or of our rights or the rights of any third party;
(3) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
(4) to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, national security or law enforcement, as permitted by law, or otherwise as required by law; and
(5) as described to you at the point of collection.

If Complex System Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information

We do not sell your personal information to third parties.

We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Statement.

Service Providers

We may contract with third parties to perform functions related to the Services (“Service Providers”). Service Providers will have access to your personal information needed to perform their business functions, but may not use or share that personal information for other purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.

If you provide the name of your company, we may use the name of your company (but not other personal information) on a list of current or former customers for promotional purposes.


Our site may occasionally have links to third-party sites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications.


Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of fourteen.


The security of your personal information is important to us. We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about You. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.


Your personal information is stored on servers in Hungary. You understand and agree that We may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Statement even if you are from an area outside Hungary. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process. We will retain your personal information for as long as it is needed to provide you with the Services, or to fulfill any legal or contractual obligations we may have. If you wish to request that we no longer use your information to provide you Services contact us at

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements.
If you are a resident of the United States: Your personal information will be transferred to and processed in EEA, which has data protection laws that are different than those in your country. While EEA data protection laws are stricter than those in the USA, we ensure a similar degree of protection is afforded to you, whenever we transfer your personal information into the EEA.


When we use the term “anonymous data”, we are referring to data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party.
Anonymous data might include analytics information and information collected by us using cookies. We use this anonymous data to analyze usage patterns in order to make improvements to our Site.


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. By choosing to continue to use this site without changing your cookie setting, we will assume that you are consenting to receiving cookies.
What are cookies?
A cookie is a small text filet hat a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.
How do we use cookies?

As set forth in our Privacy Policy, we may use cookies to facilitate automated activity, assist you with storing and tracking your passwords, determine appropriate solicitations, and review navigation patterns. We will not use cookies for purposes not set forth in this policy.
• You control your cookies through your browser
• You can delete the stored cookies from your computer by changing your browser settings